National Anti-Violence Helpline to have multiple ways of reporting by end-2022


SINGAPORE – The National Anti-Violence Helpline (NAVH) might be enhanced this yr to embody extra ways to report household violence and different types of abuse or neglect.

There had been 8,400 calls to the helpline final yr following its launch in January 2021, Minister of State for Social and Family Development Sun Xueling advised Parliament on Tuesday (March 8).

The helpline might be bolstered with a Web hyperlink or a cellular utility by the top of this yr in order that there might be extra ways to report incidents of abuse or violence, she added.

“These modes of reporting would enable persons to quickly provide necessary details such as timing, location and other key observations of the violence incidents for follow-up action through an easy-to-use form,” she mentioned.

“These new modes of reporting will increase the accessibility of the NAVH and make it easier for survivors and bystanders, including persons who are unable to call the NAVH, to report violence discreetly.”

Ms Sun was responding to a query by Mr Zhulkarnain Abdul Rahim (Chua Chu Kang GRC), who had requested if the Ministry of Social and Family Development would think about having a textual content messaging service as well as to the 24-hour NAVH to permit for the short reporting of household violence circumstances or pressing requests for help through non-verbal means.

Ms Sun mentioned the ministry will think about the feasibility and wish for such a service in subsequent enhancements whereas considering concerns such because the safety of consumer knowledge.

The NAVH shouldn’t be used for emergencies the place there’s imminent hazard to security, she mentioned.

Members of the general public who require emergency help however are unable to name 999 ought to use the SMS 71999 service by the Singapore Police Force.

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