SINGAPORE: A complete of 375 OCBC Bank customers who made funds via AXS final week have been charged twice as a result of a glitch within the system.
AXS was alerted to the problem when customers contacted it on Saturday, a spokesperson stated on Wednesday (Mar 30) in response to queries from CNA.
The spokesperson defined that when AXS customers make a cost with their OCBC card, they’re redirected to the financial institution’s cost gateway web page to enter their card particulars.
The transaction is accomplished on the financial institution’s web page, after which “OCBC will return to AXS the transaction status whether it is successful or not successful”, stated the spokesperson.
“AXS did not trigger the double deduction.”
When contacted, OCBC stated that the duplicate transactions occurred final Thursday and have been as a result of a “processing issue” on the vendor that processes AXS funds made on OCBC playing cards.
All duplicate transactions have been rectified by Monday.
“We apologise for the inconvenience caused to our affected customers,” stated OCBC’s head of playing cards enterprise Vincent Tan.
Source : channelnewsasia.com